Privacy policy

Privacy Policy

Last updated: May 30, 2026

This Privacy Policy describes how The Grinning Duck LLC (“The Grinning Duck,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from www.thegrinningduck.com, or otherwise communicate with us.

For purposes of this Privacy Policy, “you” and “your” means you as the user of our website and services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully. By using or accessing our website or services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access our website or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website and update the “Last updated” date.

How We Collect and Use Your Personal Information

To provide our products and services, we collect personal information about you from a variety of sources. The information we collect and use depends on how you interact with us.

We may use information we collect about you to communicate with you, provide products and services, process orders, fulfill purchases, comply with legal obligations, enforce our terms and policies, protect our rights, and improve our website and customer experience.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our website and services. “Personal information” means information that identifies, relates to, describes, or could reasonably be associated with you.

Information We Collect Directly from You

Information you provide directly to us may include:

  • Basic contact details, such as your name, address, phone number, and email address.

  • Order information, such as your name, billing address, shipping address, payment confirmation, email address, phone number, and order details.

  • Account information, such as your username, password, and account preferences, if you create an account.

  • Shopping information, such as items you view, add to your cart, purchase, or save.

  • Customer support information, including information you choose to include when contacting us.

  • Personalization information, such as names, dates, messages, uploaded images, artwork, logos, design choices, or other customization details you provide for personalized or made-to-order products.

Some features of our website and services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features or completing an order.

Personalization Tools and Uploaded Content

Some products on our website may use third-party personalization tools, including Zepto Product Personalizer or similar Shopify apps, to allow customers to enter custom text, select design options, view live previews, and upload images, artwork, logos, or other files for printing, engraving, or customization.

Information submitted through these personalization tools may include names, dates, messages, photos, artwork, logos, design selections, uploaded files, and preview images. This information is used to create, preview, produce, fulfill, remake, support, or resolve issues related to your custom order.

By using these personalization tools or submitting customization content, you understand that your submitted information may be processed by third-party service providers that help operate our website and provide personalization, preview, production, order fulfillment, or related services.

Please do not upload sensitive personal information, confidential documents, or content you do not have permission to use. Customer-submitted content is also subject to our Terms of Service.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with our website and services. This may include device information, browser information, IP address, network connection information, and information about how you use and interact with our website.

We may use cookies, pixels, and similar technologies to operate and improve our website, remember your preferences, understand customer activity, run analytics, and improve the shopping experience.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers that help us operate our website and provide our services, such as:

  • Shopify, which supports our online store and ecommerce services.

  • Payment processors, which collect and process payment information to complete purchases.

  • Shipping and fulfillment providers, which help us ship orders.

  • Analytics, marketing, or advertising providers, if used, which help us understand website activity and improve our services.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for third-party privacy practices.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide our products and services, including to process payments, fulfill orders, create and manage accounts, arrange shipping, provide order updates, respond to customer service requests, and complete personalized or custom-made products.

For personalized products, we may use the information, images, artwork, text, or other customization details you provide solely for purposes related to designing, producing, fulfilling, reviewing, or supporting your order.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending promotional emails or showing you information about products or services that may interest you.

You may opt out of promotional emails at any time by using the unsubscribe option included in those emails. Even if you opt out of promotional messages, we may still send non-promotional emails related to your orders, account, or customer service requests.

Security and Fraud Prevention

We use personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you create an account, you are responsible for keeping your account credentials secure.

Communicating With You

We use your personal information to communicate with you, provide customer support, respond to questions, resolve issues, and improve our products and services.

Cookies

Like many websites, we use cookies and similar technologies. Cookies help power and improve our website and services, including remembering your actions and preferences, running analytics, and understanding how customers interact with our website.

For information about cookies related to Shopify-powered stores, you can review Shopify’s cookie policy at https://www.shopify.com/legal/cookies.

Most browsers automatically accept cookies by default, but you can choose to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may negatively impact your experience and may cause some website features to work incorrectly or become unavailable.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • Vendors and service providers who perform services on our behalf, such as website hosting, ecommerce services, payment processing, shipping, fulfillment, analytics, customer support, cloud storage, marketing, and fraud prevention.

  • Shopify and other providers that help operate our online store.

  • Payment processors and shipping providers as needed to process and fulfill your order.

  • Business and marketing partners, if we use them to provide services or advertise our products.

  • Third parties when you direct us, request us, or consent to our disclosure of information, such as when you use social media features or third-party integrations.

  • Legal, regulatory, or law enforcement authorities when required to comply with applicable laws, legal obligations, subpoenas, search warrants, or similar requests.

  • Parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

Our website may allow you to submit product reviews or other user-generated content. If you choose to submit content to a public area of our website, that content may be public and accessible by others.

We are not responsible for the privacy or security of information you choose to make publicly available.

Third-Party Websites and Links

Our website may contain links to websites or online platforms operated by third parties. If you follow links to websites not controlled by us, you should review their privacy policies, security practices, and terms.

We are not responsible for the privacy, security, accuracy, or content of third-party websites or platforms.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us with personal information, please contact us so we can request deletion of that information.

Security and Retention of Your Information

We take reasonable steps to protect personal information, but no security measures are perfect or impenetrable. We cannot guarantee perfect security.

We retain personal information for as long as reasonably necessary to provide our services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • The right to request access to personal information we hold about you.

  • The right to request correction of inaccurate personal information.

  • The right to request deletion of personal information.

  • The right to receive a copy of certain personal information.

  • The right to opt out of certain marketing communications.

  • The right to withdraw consent where processing is based on consent.

  • The right to appeal a decision if we decline a request, where applicable.

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before responding to a request.

To exercise available privacy rights, please contact us using the information below.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact information below. Depending on where you live, you may also have the right to lodge a complaint with a local data protection authority.

International Users

If you access our website from outside the United States, please note that your personal information may be transferred, stored, and processed in the United States or other countries where our service providers operate.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, you may contact us at:

The Grinning Duck LLC
Email: info@thegrinningduck.com
Website: www.thegrinningduck.com

For order-related questions, returns, replacements, or shipping concerns, please contact us by email and include your order number if available.

For privacy, safety, and security reasons, we do not publish a personal residential address on this website. If a mailing address is required for a specific approved return, legal request, or verified business matter, we will provide appropriate instructions directly.